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Aggression Management CEU Course

The ability to effectively handle aggression is a crucial skill for someone working in Behavioral Health. Self-management and assertive communication are two key components to verbal deescalation.

This course will explore identifying, preventing and managing aggressive behavior through the use of verbal de-escalation interventions.

Upon successful completion of this course the learner will be able to:

  • Define “aggression” and “verbal de-escalation”
  • Identify warning signs for aggressive behavior
  • Give examples of verbal de-escalation techniques to use in a crisis situation


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